Terms of service

# Shipping Policy

At ThePetBrand, we aim to provide reliable and efficient shipping for all orders.

## Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.

## Shipping Times

Estimated delivery times:
- Australia: 5–12 business days
- International: 7–20 business days

Shipping times may vary depending on your location and carrier delays.

## Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

## Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

## Delayed or Lost Packages

While we work with trusted shipping partners, delays may occasionally occur due to weather, customs, or carrier issues. If your package is significantly delayed or appears lost, please contact us and we will assist you.

## Incorrect Address

Customers are responsible for providing accurate shipping information. ThePetBrand is not responsible for orders shipped to incorrect addresses provided by the customer.

## Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging.

## Contact Us

For shipping questions or support, contact us at:

support@thepetbrand.com.au